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Terms & Conditions

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Terms & Conditions
Terms & Conditions

Reservation & payment:

*Reservation through the website:

  • Online reservation is recommended. It is the fastest way to reserve your villa.
  • Accepted Credit card: Visa card, Master Card, JCB card.
  • Prices are charged in local currency IDR.

The booking engine uses Secure Socket Layer (SSL) technology to encrypt all information. Please present the credit card used to make this reservation upon check-in at the hotel. Credit payment is subject to a 3% transaction fee.

A 50% deposit of the total amount will be collected to secure the villa (except for special offer and promotion). Balance payment will be collected prior to the arrival date.

* Reservation through direct email contact@balicosy.com:

 A valid credit card is require to secure the villa. Please contact our reservation team for further detials.

Cancellation policy & No show:

More than 60 days before the expected day of arrival: we will charge one night at the normal (except for special offer and promotion and peak season July 1st - 31th August/ Christmas Holiday)

The reimbursement is done after deduction of cancellation fees, of change fees and transfer fees.

-Cancellation request less than 60 days before the expected day of arrival: no reimbursement of the deposit.

 -No show: Reimbursement is not allowed.

Please Note :

All booking are non refundable if you decide to leave prior to your booked departure date, We strongly recommand that you take a travel insurance to garanty cancellation, early leave, illness.

Check-in and Check-out policy:

▪    Check-in time after 14:00

▪    Check-out is before 12:00 noon

▪   Early check-in and late check out depends on availability and cannot be garanteed. However, to be sure of having the room ready upon arrival, you can reserve the room in advance. The additional cost will be advised by email.

Reception is closed at 6pm. Please mention about the estimated time of your arrival if there is any case of late check-in. The security guard will bring your luggages to the villa.

Check-In requirement : Hotel voucher with the correct reservation details and a valid photo ID are required at check-in. A security deposit is to be provided to guarantee payment of any incidental charges during the stay. A register form supplied by the villa is to be signed. In case of late check-in, the formality will be reported to the next day in the morning.

Airport Transfer :

The pick up service and drop service can be arranged at aditionnal cost 20USD for one way. The cost includes a private car with a driver, for one way. A Payment settled at the villa on check in time. Kindly advise the flight details on the reservation.

Children Policy:

▪    Children age is from 4 –10 year old.

▪    Baby cots and baby equipment are available at no cost, subject to availability.

Please notify our reservation in advance.

* Due to the special Adult swimming pool therefore, children under 12 years old has to be under supervision of their parents

*The under 18 years old travellers must be accompanied by an adult.

Responsibility:

Balicosy Villas will not accept any liability for losses to our customers for any claim, including but not limited to:

*The liability for injury, death, accident, loss, theft or damage to property, loss of pleasure, physical or mental retardation or a disadvantage.

1. Construction difficulties or noise, weather, the novel or unusual conditions, unexpected power failure. weather, local laws, the novel or unusual conditions;

2. Lack of travel documents, passports, visas and health certificates, if any,

additional expenses due to delays or changes in air or other services, loss of business blogs, alternative accommodation or public transport equipment, the termination, modification fees and rates , cancellation or double booking reservations or tickets, illness, strikes, war, theft, quarantine, currency crisis, the political or social instability, disease, acts of God or any other event beyond our control.

Therefore, mobility alliance, and according to the consultant or Balicosy villas is not responsible for damage, such as (but not limited to) motorcycle, scooter, and other rental vehicles, horseback riding, diving, fishing sea, golf, sandy swimming and surfing, falls from pool decks, slabs wet and / or stairs with injuries glass sliding door. Therefore, each customer agrees that he / she is voluntarily participating in all activities, risks and use of rooms, and hereby assumes all risks of injury, illness, loss or property damage, if any, including, without limitation, any loss or theft of personal property. In the interpretation and enforcement of this Agreement, the parties have expressly subject to the laws and courts of Denpasar, Indonesia, waive any other jurisdiction that may now or hereafter be applicable by reason of their present or to come.